Returns & Exchanges

At Deus Couture, we take pride in the quality of every garment we produce. If your purchase isn't quite right, we're happy to assist with an exchange for eligible items.

If you wish to request an exchange, please contact our Customer Care team within 14 days of receiving your order.

You can reach us by:

  • Email: deus.couture@gmail.com
  • Instagram: @deuscouture_
  • Facebook: Deus Couture

Please include your order number and the reason for your exchange request.

Exchange Eligibility

To maintain our quality standards, all returned items are carefully inspected before an exchange is approved.

To be eligible for an exchange, your item must:

  • Be returned within 14 days of delivery.
  • Be unworn, unused and unwashed.
  • Be in its original condition.
  • Have all original tags attached.
  • Be free from stains, marks, damage, perfume, deodorant, smoke, pet hair or other odours.
  • Be returned in its original packaging where possible.

Exchanges

If your return meets our exchange requirements, we'll gladly exchange your item for:

  • A different size
  • A different colour (subject to availability)
  • Another product of equal value (subject to availability)

If the requested item is unavailable, we'll contact you to discuss alternative options.

Non-Exchangeable Items

For hygiene and quality reasons, we cannot accept exchanges for items that:

  • Have been worn or used.
  • Have been washed or altered.
  • Are damaged after delivery.
  • Are missing their original tags.
  • Are returned in a condition that prevents them from being resold.

Deus Couture reserves the right to decline any exchange that does not meet these requirements.

Return Shipping

Unless the item is faulty or incorrect, customers are responsible for the cost of returning items for exchange.

We recommend using a tracked shipping service, as Deus Couture cannot accept responsibility for parcels lost during return transit.

Faulty or Incorrect Items

If you receive an incorrect item or believe your product has a manufacturing fault, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product

We'll assess the issue and work with you to provide an appropriate solution.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

If your item has a major fault, you're entitled to the remedies provided under Australian Consumer Law.

Contact Us

If you have any questions regarding returns or exchanges, please contact us:

Email: deus.couture@gmail.com

or send us a message via Instagram or Facebook.

Our Customer Care team will be happy to assist you.